All about reservations « Stan Na Dan Beograd

How can I make a reservation for the apartment I have chosen?

Go to the page of your preferred apartment and send us an E-mail from the link in the right upper corner with following details: First and Last name, contact telephone number, arrival and departure dates and special requests if you have any. Your booking will be valid as soon as you get confirmation from us. Telephone bookings are also available at any time on +381 65 42 43 500.

Is my reservation confirmed even if I haven’t received the confirmation?

Your reservation is not confirmed until you receive confirmation by E-mail. If you are booking by telephone an E-mail confirmation will still be sent out. On receiving your confirmation E-mail your booking is safe and that dates are booked.

Can I make a reservation if I am a minor?

Minors cannot make reservations or stay in accommodations without the presence of parents, legal guardians, or adult responsible.

Do I have to pay in advance?

Advanced payment of 20% (New Year 50%) is necessary for the bookings of more than 2 days(in case of cancellation non-refundable) payable over PAY PAL service (additional 5% will be added for the cost of transfer). For shorter stay advanced payment is not necessary.

What if something unpredictable happens to the booked apartment prior my arrival and I cannot move in?

Should there be any unforeseen circumstances (Acts of God), preventing us from provision of booking services, we will try to find you the alternative accommodation in one of our apartments of the same or a higher quality. You will not be extra charged, the rent you have already paid or the one that is agreed will cover for the costs of the alternative apartment. Should we not be able to find the alternative apartment, and unfortunately, cancel the booking, due to reasons outside of StanNADan’s control we will refund the whole amount you paid, and bear no further liabilities pertaining to that.

What if I want to cancel my reservation?

As soon as you find out that you don’t need our service any more, we kindly ask you to send us a mail or send SMS on +381 65 42 43 500. Please note that deposits are non-refundable unless by prior agreement.

What if I want to shorten my stay in the apartment?

Since rent is paid up front we reserve the right not to refund any amount but normally we would like to accommodate you where we can and if we have the possibility to re-rent the apartment for that specific dates a plan can be made.